Welcome to the CoCo AI Help Center

Find guides, tutorials, and answers to help you get the most out of CoCo AI. Browse by topic below or use the search bar to find what you need.

Getting Started

Setting Up CocoAI — Learn how to install and configure CoCo on your site, set up the chat bubble in multiple languages, exclude CoCo from specific pages, and customize bubble styles.

AI Customization

AI Customization — Override your AI agent's language, set up extra AI instructions, and learn how to write AI Markdown for richer responses.

Automations

Automations — Build automated WhatsApp flows, activate abandoned cart automations, and create custom automation flows in CoCo.

Icebreakers & Segments

Icebreakers — Set up WhatsApp icebreakers, follow best practices for engagement, and create and manage customer segments.

Integrations

Integrations — Connect CoCo with Klaviyo for segments and flows, set up the Gorgias integration, and trigger WhatsApp messages from Klaviyo.

Campaigns & Growth

Campaigns & Growth — Add dynamic coupon codes to your campaigns, grow your WhatsApp list with the ChatBubble and Magic Links, and stay GDPR compliant.

Facebook Business Manager

Facebook Business Manager — Troubleshoot rejected Business Manager accounts, appeal WhatsApp violations, configure your WhatsApp display name, and verify your business account on Meta.

Billing & Invoices

Billing & Invoices — Resolve subscription and usage billing issues, and learn how to view and understand your CoCo AI invoices.